Frequently Asked Questions

If the answer to your question is not listed here please don't hesitate to get in touch with us at:

hello@ivyniu.com

 

Do I need to create an account to shop at Ivy Niu?

No, you do not need to create an account to shop with us. Choose which item you would like to purchase and click ‘Cart’ in the top right hand corner. It’s that easy!

 

The item I wanted is now sold out. Can I pretty please still purchase it?

The best thing about Ivy Niu is that we only have limited print-runs so you can avoid wearing the same outfit as the random sitting at the restaurant table next to you. Unfortunately, this does mean that once an item is sold out it is no longer available to purchase.

 

Will Ivy Niu hold garments for me?

Due to limited stock, we are unable to hold items in our online store. Our advice is to get in quick!

 

Which countries do you ship to?

We use DHL eCommerce Delivery to send international orders around the globe.

The countries we ship to include: 

Australia, Austria, Belarus, Belgium, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Iceland, India, Indonesia, Ireland, Italy, Korea (the Republic of), Japan, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, Poland, Portugal, Puerto Rico, Russian Federation, Serbia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States, New Zealand.

 

What are the delivery charges?

We offer free shipping for domestic purchases. International shipping will incur a charge of $15AUD for delivery to New Zealand, and $20AUD for delivery to the rest of the world.

 

Has my order been shipped out yet?

Once your order has been processed and packed we will email you a tracking link. Please check your junk mail in case it’s there or email us at hello@ivyniu.com.

 

Can I track my order?

All orders are fully trackable. We use Sendle for domestic orders and DHL eCommerce delivery for international orders. Domestic orders may require signature on delivery depending on size of parcel. International orders will not require a signature on delivery.

 

I'm not happy with my purchase. Can I please exchange it?

Gasp! We're sorry to hear that! We don't exchange items but we will happily refund you. Please view our Returns and Refund Policy for more information.