Shipping + Returns
You will be notified via email once your order has been processed and dispatched. This email will include tracking details relating to your order. All domestic orders are delivered via Sendle and may require a signature upon delivery. International orders will be sent via DHL eCommerce and delivered by your local carrier.
We are unable to send to PO Boxes.
DELIVERY TIMES AND COSTS
AUSTRALIA: Delivery within 1 - 5 business days. No delivery charge.
REST OF THE WORLD: Delivery within 3 - 15 business days depending on country. Shipping charge of $15AUD per order to New Zealand and $20AUD per order to the rest of the world will be applied at checkout.
RETURNS & REFUND POLICY
Ivy Niu pieces are made to make you happy. However if for any reason you are unhappy with your purchase, please email us at firstname.lastname@example.org within 7 working days of receiving your item and we will give you a full refund minus shipping costs. Due to stock availability we are unable to exchange products.