What currency are the prices listed?
We are an Australian label therefore the prices are listed in Australian Dollars.
Do I need to create an account to shop at IVY NIU?
It's up to you! Creating an account will allow a faster checkout time when you shop. However you have the option to also checkout as a guest. Choose which item/s you would like to purchase and click ‘Cart’ in the top right hand corner to purchase. It’s that easy!
The item I wanted is now sold out. Can I pretty please still purchase it?
The best thing about IVY NIU is that we only have limited print-runs so you can avoid wearing the same outfit as the random sitting at the restaurant table next to you. Unfortunately, this does mean that once an item is sold out it is no longer available to purchase.
Will IVY NIU hold garments for me?
Due to limited stock, we are unable to hold items in our online store. Our advice is to get in quick!
Which countries do you ship to?
We use Australia Post to deliver international orders around the globe.
The countries we ship to include:
Australia, Austria, Belarus, Belgium, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Italy, Korea (the Republic of), Japan, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, Poland, Portugal, Puerto Rico, Russian Federation, Serbia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States, New Zealand.
What are the delivery charges?
We offer free shipping for domestic and international purchases.
We are not responsible for possible taxes and charges imposed by the country of destination. The responsibility of costs incurred for any customs duties, foreign taxes or other fees which may occur rest solely with the customer.
Has my order been shipped out yet?
Once your order has been processed and packed we will email you a tracking link. Please check your junk mail in case it’s there or email us at email@example.com.
Can I track my order?
All orders are fully trackable. We use Sendle for domestic orders and Australia Post for international orders. Domestic orders will require signature on delivery. International orders may not require a signature on delivery.
How do pre-orders work?
Items for PRE-ORDER have not arrived on our end, but are available to purchase now. We will post the item(s) to you as soon as it arrives according to the estimated delivery date provided in the description - sometimes even earlier!
Please purchase pre-order items separately from items that are available now. If purchased in one order, we will send your items together once your pre-order item arrives.
Can I exchange or return my order?
We are a small business. Due to limited stock availability we are unable to offer refunds and exchanges. Please check our sizing information carefully before purchasing.
What are your manufacturing practices?
IVY NIU prides itself for its liminality in production and attention to certain manufacturing elements, usually producing 10-50 units per style, extinguishing superfluous wastage of unsold goods in the long run. Through working with smaller factories offshore we are able to maintain ethical treatment of the staff and meticulous care and love that goes into each and every garment. 2019 led Max and Ivy to visit their factories in Hangzhou and Suzhou to ensure that conditions were met to their standards. Thoroughly pleased with what they saw, they can affirm that their expectations were met in producing, printing and sampling of products.
Are you green?
IVY NIU is a firm believer in natural, breathable fabrics. That is why all their garments are made of 100% natural cottons and linens. Keeping the body happy on the outside and letting the fantastic prints do their work to indulge optical appeal. Nothing about IVY NIU is traditional and we like to keep it that way, working against the conventional seasonal drops, instead opting for limited run every 4-8 weeks, keeping the product manageable and steering clear of any waste. In this respect, seldom do we hold sales, we do not wish to engage with any fast fashion notions of production. If you’re lucky, you might catch us doing an out of character sample sale, but keep your eyes peeled because they are rare as they come! Sendle is our courier of choice, and we like them because they are the first carbon neutral delivery service in Australia and complement our environmental objectives.