Shipping and Returns


SHIPPING

You will be notified via email once your order has been processed and dispatched. This email will include tracking details relating to your order. All domestic orders are delivered via Sendle and may require a signature upon delivery. International orders will be sent via Sendle International and delivered by your local carrier. 

We are unable to send to PO Boxes.

 

PRE-ORDERS

Please purchase pre-order items separately from items that are available now. If purchased in one order, we will send your items together once your pre-order item arrives.

 

DELIVERY TIMES AND COSTS

AUSTRALIA: Delivery within 1 - 5 business days. No delivery charge. 

REST OF THE WORLD: Delivery within 3 - 15 business days depending on country. No delivery charge.

 

RETURNS & REFUND POLICY

Ivy Niu pieces are made to make you happy. However if for any reason you are unhappy with your purchase, please email us at hello@ivyniu.com within 7 working days of receiving your item and we will give you a full refund minus shipping costs. Due to stock availability we are unable to exchange products.