You will be notified via email once your order has been processed and dispatched. This email will include tracking details relating to your order. All domestic orders are delivered via Sendle and may require a signature upon delivery. International orders will be sent via Australia Post and delivered by your local carrier.
We are unable to send to PO Boxes and Parcel Lockers.
Please purchase pre-order items separately from items that are available now. If purchased in one order, we will send your items together once your pre-order item arrives.
DELIVERY TIMES AND COSTS
AUSTRALIA: Delivery within 1 - 5 business days. No delivery charge.
REST OF THE WORLD: Delivery within 3 - 15 business days depending on country. No delivery charge.
RETURNS & REFUND POLICY
IVY NIU pieces are made to make you happy. However if for any reason you are unhappy with your purchase, please email us at firstname.lastname@example.org within 7 working days of receiving your item and we will give you a full refund minus shipping costs. Due to stock availability we are unable to exchange products.